Out of Backend Memory

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Out of Backend Memory

Feedback Type: Problem

Product Area: Domino Server

Technical Area: Crash

Platform: Windows

Release: 8.5.2

Reproducible: Unknown

Hello all

We are having a serious problem with a Domino Server (8.5.2 FP1/Windows 2003 Server 32bits). After several hours of being running, it ends with a crash like this:

LSXBE: ************************************
LSXBE: ****** Out of Backend Memory *******
LSXBE: ************************************

The server is working mainly as a mail and web server (with XPages).

Also I would like to note some INI settings that may be related with this:

HTTPJVMMaxHeapSize=256M
HTTPJVMMaxHeapSizeSet=1

Finally here is some fragments from the NSD file:

NSD Version : 8.5.21.0293 (Release 8.5.2FP1)
OS Version : Windows/2003 R2 5.2 [32-bit] (Build 3790), PlatID=2, Service Pack 2 (4 Processors)
Build time : Tue Nov 30 03:20:27 2010
Latest file mod : Thu Oct 21 20:25:17 2010
Domino Version : Release 8.5.2FP1 (32-bit server)
Keyview Version : 10.8.0.0

-------------------------------------------------------------------

<@@ ------ Instances -> Instance1 (current) (Time 14:16:01) ------ @@>

Ini File : C:\Lotus\Domino\notes.ini
Data Dir : C:\Lotus\Domino\Data
Prog Dir : C:\Lotus\Domino
Notes Build: Release 8.5.2FP1 November 29, 2010
Proc List:
C:\Lotus\Domino\nserver.exe (ac4)
C:\Lotus\Domino\nupdate.EXE (1568)
C:\Lotus\Domino\nevent.EXE (154c)
C:\Lotus\Domino\nReplica.EXE (163c)
C:\Lotus\Domino\nRouter.EXE (1480)
C:\Lotus\Domino\nupdate.EXE (458)
C:\Lotus\Domino\nAMgr.EXE (15f0)
C:\Lotus\Domino\nAdminp.EXE (3e0)
C:\Lotus\Domino\nSched.EXE (5ec)
C:\Lotus\Domino\nCalConn.EXE (1628)
C:\Lotus\Domino\nRnRMgr.EXE (c7c)
C:\Lotus\Domino\nPOP3.EXE (728)
C:\Lotus\Domino\nSMTP.EXE (1644)
C:\Lotus\Domino\nHTTP.EXE (2ac)
C:\Lotus\Domino\ndomidx.EXE (16ac)
C:\Lotus\Domino\nprocmon.EXE (1620)
C:\Lotus\Domino\nAMgr.EXE (cd4)
C:\Lotus\Domino\nAMgr.EXE (398)
C:\Lotus\Domino\nAMgr.EXE (f2c)
C:\Lotus\Domino\nAMgr.EXE (1414)

<@@ ------ System Data -> Memory Usage (Time 14:16:01) ------ @@>

Total Physical Memory: 4.0G
Avail Physical Memory: 2.5G
Memory Usage : 36%
Total Paging File : 7.8G
Avail Paging File : 6.2G
Total Virtual Memory: 2.0G
Avail Virtual Memory: 2.0G
Avail Extended Virtual Memory: 0.0K

-------------------------------------------------------------------

############################################################
### thread 18/62: [ nHTTP: 02ac: 1588]
### FP=0x0ab7b514, PC=0x7c82860c, SP=0x0ab7b4a4
### stkbase=0x0ab80000, total stksize=262144, used stksize=19292
############################################################
[ 1] 0x7c82860c ntdll.KiFastSystemCallRet+0 (e98,493e0,0,ab7ba9c)
[ 2] 0x77e31c8d kernel32.WaitForSingleObject+18 (e98,493e0,0,ab7bcb8)
@[ 3] 0x6020d5ed nnotes.OSRunExternalScript@8+1309 (12c,1)
@[ 4] 0x6020da6f nnotes.FRTerminateWindowsResources+975 (1,1000,1,0)
@[ 5] 0x6020de98 nnotes.OSFaultCleanupExt@24+984 (f76a68,1000,0,0,0,ab7bfe0)
@[ 6] 0x6020df1a nnotes.OSFaultCleanup@12+26 (0,1000,0)
@[ 7] 0x602197d4 nnotes.OSNTUnhandledExceptionFilter@4+276 (ab7caf0)
[ 8] 0x095838a2 ndomws.dwsSetCallBacks+141330 (ab7caf0,77e31ac1,ab7caf8,0)
[ 9] 0x77e492a3 kernel32.QueryMemoryResourceNotification+4808 (0,0,0,0)

############################################################
### FATAL THREAD 18/62 [ nHTTP: 02ac: 1588]
### FP=0x0ab7ced0, PC=0x60001716, SP=0x0ab7cec4
### stkbase=0ab80000, total stksize=262144, used stksize=12604
### EAX=0x00001588, EBX=0x00001588, ECX=0x00000000, EDX=0x09a568a4
### ESI=0x0000019a, EDI=0x000002ac, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x60001716 nnotes.OSLockWriteSem@4+22 (19a)
@[ 2] 0x61cf4a78 nlsxbe.ANNote::ANNAddToCollList+56 (0)
@[ 3] 0x61d26137 nlsxbe.ANDocColl::ANDCNavigate+535 (0)
@[ 4] 0x61d2703f nlsxbe.Java_lotus_domino_local_DocumentCollection_NgetNextDocument@12+223 (7193800,afce860,afce84c)

############################################################
### PASS 2 : FATAL THREAD with STACK FRAMES 18/62 [ nHTTP: 02ac: 1588]
### FP=0ab7ced0, PC=60001716, SP=0ab7cec4
### stkbase=0ab80000, total stksize=262144, used stksize=12604
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################

Any ideas I could try to fix this nightmare.

Thanks in advance.

Feedback number WEBB8CBJEQ created by ~Maria Chufooskiflar on 12/20/2010

Status: Open
Comments: